FAQs

What are the benefits of outsourcing my transcription?
Using our medical transcription service you will experience savings in your overhead expenses, quick turnaround in document production, accommodation of changing workflow needs, and 24/7 access to your documents are just a few of the benefits.

What does the service cost?
Global Transcription Resources is saving it’s clients up to 40% over other transcription companies and up to 60% over in-house transcription. We bill by the line. A line is defined as 65 keystrokes. We charge 8.9 cents per line. Contact us and start saving today.

What standards do you use to ensure quality?
To ensure the highest quality medical transcription we follow the rules and guidelines set forth by the American Association for Medical Transcription (AAMT) in conjunction with the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

What is your turnaround time?

All transcription will be returned to you electronically within 24 hours.

Do I have to sign a long-term contract?

Contracts are NOT required. We believe a satisfied client is a loyal customer. Our team is dedicated to providing the highest quality service at the most competitive price.

Are you HIPAA compliant?
Our digital process is 100% HIPAA compliant. Every file is 128-bit encrypted. All file transfers use secure socket layers, which is the most secure internet connection available.

What dictation type do you recommend?

We recommend handheld digital voice recorders (DVR) like the ones made by Olympus. Handheld digital voice recorders have unlimited mobility and superior audio quality. Phone based dictation is also available. Please Contact us for pricing.

How do I submit my dictation?

Simply place your digital voice recorder on its cradle attached to your computer or connect it to a USB cable. The file transfer process takes just a few minutes, depending on the size of your files. Your dictated audio files will automatically be sent to our server through a secure HIPAA connection. All files uploaded to our server are 128-bit encrypted providing you the most secure method available to transfer your dictated information.

How do I receive my transcription?

There are several ways you can receive your transcription back. One way is through our web based file transfer platform. A folder is setup on your desktop mapped to our server. Simply double click on the folder and you will have instant access to all your transcribed files. The second method is for us to either import or type directly into your EMR/EHR system. Most transcription companies will not provide this level of flexibility.

What kind of software do I need?

Any computer running windows 2000, XP, Vista, Windows 7 or Mac with internet access.

Can I use my normals or standards?

We will be happy to incorporate any normals or standards you may routinely use in your dictation.

Are my documents kept confidential?

Absolutely. We understand the HIPAA laws and sign a business associate agreement along with a confidentiality agreement with each and every one of our clients.

Can you accommodate custom formatting needs?

Any formatting needs you may have, including letterhead, templates, forms, etc., can be customized to meet your medical document specifications.

What formats can I receive my completed transcription in?

Your files can be transcribed and returned to you in Microsoft Word, Word Perfect, text file or any other format you may need.

Is your process compatible with Electronic Medical Records (EMR) systems?

The Global Transcription Resources process is compatible with most EMR/EHR systems. Our technical team will be happy to integrate with your current EMR/EHR system.

What if I have a problem with my transcription?

We can only be as successful as our clients. We take pride in providing our clients with timely, helpful and efficient support. If you have any support needs or would like to make any changes to your current process, formatting, etc., you can contact our transcription support team in any of the following ways:

Our transcription teams are led by qualified professionals with many years of experience in their respective industries. They will work directly with you to resolve any transcription issues.

What kind of technical support do you offer?

Global Transcription Resources provides FREE technical support.

Will you provide references?

Absolutely! We have hundreds of satisfied clients throughout the United States enjoying the benefits of our transcription service. We will gladly provide several references within your geographical area or specialty to ensure Global Transcription Resources is the right choice for you.

What professional associations are you affiliated with?

Global Transcription Resources is a corporate member of the American Association for Medical Transcription (AAMT), who sets standards for the medical transcription industry. We are also the official medical transcription provider for the Arizona State Physicians Association (ASPA).

How do I get started?

There are three easy ways to get started:

  1. Call us toll free at 1-888-818-4848
  2. E-mail us at [email protected]
  3. Complete an online form and a representative will contact you.

Our GoGTR software can be downloaded in seconds and is FREE to all Global Transcription Resources clients.